01. What Scanpan products can I return?
Most Scanpan products that have been purchased in South Africa can be returned for free, within 14 days of delivery to you. Scanpan products can be returned, provided they are returned un-used, in their original condition and are returned in the full (original) packaging.
Scanpan South Africa will generally bear the cost of returning any products (we arrange courier collection) in most cases. We do reserve the right to charge a nominal returns administration fee, where the cost of the return is deemed to be significant (e.g. product is returned from an outlying area).
In the case of damaged or missing products from your Scanpan online order: Please contact us directly by e-mailing email@example.com as soon as possible and we will provide guidance on how to proceed.
02. How do I return my Scanpan order?
If you want to return your Scanpan online order, please contact us by e-mail at firstname.lastname@example.org. Please provide us with information about the following:
Based on this information, we will advise on the best method for returning the items to our warehouse. For some large items, we may arrange a pick-up with our logistics partner. In this case, you may be contacted to schedule a convenient pick-up appointment by the courier collecting the return.
03. How long does it take to receive my refund once I have returned a product?
We try to process returns as quickly as possible but please allow up to 2 weeks, from the collection or posting, for us to credit your account. We will only be able to refund any amounts owing to the credit card of the person who originally placed and paid for the order. Please note that we may need to contact you in some cases to request extra information, before we are able to refund your money. You will receive an e-mail with information request from us, should this be the case.